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FAQs

General FAQ

What is merchant services?
Merchant services is what allows you, as a retailer, to accept credit cards and other electronic payments. It’s an essential setup for both e-Commerce businesses and a brick-and-mortar stores.
How much does payment processing cost?
The cost of accepting credit cards varies widely by industry. PayRio provides an in-depth cost analysis to all potential customers to ensure substantial savings with simplified pricing.
What is a high-risk payment processor?
A high-risk payment processor is a specialized financial service provider that focuses on processing payments for businesses considered to have a higher risk of chargebacks, fraud, or regulatory compliance issues. These businesses typically operate in industries such as cannabis, psilocybin, alternative cannabinoids, and CBD products.
How does a high-risk payment processor differ from a standard payment processor?
High-risk payment processors are equipped to handle the unique challenges associated with high-risk businesses. They have advanced risk management tools, stricter underwriting processes, and specialized expertise to mitigate the risks involved. Standard payment processors, on the other hand, cater to businesses with lower risk profiles and have less stringent requirements.
Why would my business be considered high risk?
Businesses can be deemed high risk due to various factors, including the industry they operate in, the potential for chargebacks or disputes, high average transaction values, recurring billing models, international transactions, regulatory restrictions, or previous issues with payment processing.
How can I determine if my business needs a high-risk payment processor?
You can assess the risk profile of your business by evaluating factors such as the industry you operate in, your business model, the average transaction values, the potential for chargebacks or disputes, and any regulatory or compliance restrictions. Consulting with a payment processing professional can help determine if a high-risk payment processor is necessary.
Are CBD & hemp sales considered high-risk?
The CBD and Hemp spaces are almost universally considered to be high-risk industries. When determining whether or not a business is classified as high-risk, financial institutions examine a variety of factors. Even though most states allow for the sale of THC-free CBD products, the legal guidelines vary greatly. Teaming with our payments team is the more practical solution. PayRio provides payment processing services without high costs and restrictive merchant agreements.
Can a high-risk payment processor help mitigate chargebacks and fraud?
Yes, high-risk payment processors are experienced in dealing with chargebacks and fraud. They often provide chargeback management tools, fraud prevention systems, and offer guidance and support in dispute resolution. Some may even have dedicated teams to handle chargeback and fraud issues.
What happens if my business is categorized as high risk after I’ve already been using a standard payment processor?
If your business is classified as high risk while using a standard payment processor, they may terminate or suspend your account due to their inability to handle the increased risk. In such cases, you will need to seek a high-risk payment processor, like PayRio, to continue accepting payments.
What other high-risk industries does PayRio serve?
We can support any industry, but we specialize in supporting several high-risk industries. These include but are not limited to: Cannabis, Cannabis Seeds, CBD, Kratom, Psilocybin, & Alternative Cannabinoids
Do you have a referral program?
The business owners we work with are constantly telling their friends & associates about their positive experiences with PayRio. To find out more information on our PayRio Partner Program, please fill out our contact tab or reach out to one of our representatives. We want to be the preferred merchant account provider that helps you grow your business.

Cannabis FAQ

What is a cannabis payment processor?
A cannabis payment processor is a specialized financial service provider that focuses on processing payments for businesses in the cannabis industry. They offer tailored solutions to address the unique challenges faced by cannabis businesses in accepting electronic payments.
How does a cannabis payment processor differ from a standard payment processor?
A cannabis payment processor differs from a standard payment processor in that it has expertise in navigating the complex and evolving regulatory landscape specific to the cannabis industry. They have established relationships with cannabis-friendly banks and financial institutions willing to work with cannabis businesses, which can be challenging for standard payment processors.
Why do cannabis businesses require a specialized payment processor?
Cannabis businesses require a specialized payment processor due to the legal and regulatory restrictions surrounding the industry. Many traditional payment processors avoid working with cannabis businesses due to the federal illegality of cannabis, making it difficult for these businesses to access traditional payment solutions.
What are the advantages of using a cannabis payment processor?
Using a cannabis payment processor offers several advantages, such as the ability to accept electronic payments, increase in AOV & convenience for customers, improved cash flow management, reduced security risks associated with handling cash, compliance with state and local regulations, and access to specialized support and services tailored to the cannabis industry.
How does PayRio handle the unique challenges of the cannabis industry?
PayRio handles the unique challenges of the cannabis industry by partnering with financial institutions that are experienced in working with cannabis businesses, implementing robust compliance measures to ensure adherence to applicable laws and regulations, offering specialized payment solutions tailored to the needs of cannabis businesses, and providing ongoing support and expertise specific to the industry.
Can PayRio support both medical and recreational cannabis businesses?
Yes, PayRio can support both medical and recreational cannabis businesses. We understand the specific requirements and regulations for each sector and can provide appropriate payment processing solutions tailored to the needs of medical and recreational cannabis businesses.
Is PayRio compliant with state regulations?
Yes, we are fully compliant on a state-by-state basis (excluding WA). With us, you can have the peace of mind knowing that we are constantly working to stay up to date with state regulations to ensure our payment solutions always remain compliant.
How long does it take to get set up with PayRio?
Our approval process is typically very quick, generally offering setup and approval within 1-2 business days. Terminals shipped out with 3-day priority shipping. Full onboarding process takes on average 5-10 business days with a completed application package.
Do you offer payment processing for my cannabis delivery service?
Yes, we can support your delivery service with our payment processing services. This is done utilizing our 4G terminals which your drivers can take on the road.
Can a cannabis payment processor handle both in-person and online cannabis transactions?
No, we purposely only support in-person cannbis transactions to protect our customers from chargebacks & fraud.
What are the hidden fees?
At PayRio, we have no hidden fees.
What are PayRio’s contract terms?
At PayRio, we do not lock you into a long-term contract. We strive to earn your business every day. We have a month-to-month agreement, but you are free to leave at any time.
What if I don’t have a bank account?

No worries, PayRio has several trusted cannabis-friendly banking partners that we work with. Our team of professionals can assist you in obtaining a cannabis-friendly business bank account into which we can directly deposit into.

What type of reporting is available?
With PayRio, you can see your transaction as they come in real-time. This is all seen within the online portal provided with the merchant account. Reconciling is a breeze with your Point of Sale. Our robust reporting tool offers 18 pieces of unique data to help with all of your accounting needs.
How does PayRio ensure the security and compliance of its digital payment solution?

PayRio’s digital payment solution uses secure encryption and fraud protection measures to safeguard customer information and ensure the integrity of transactions. We are committed to providing a payment solution that is both compliant with legal requirements and secure for our users.

What networks does PayRio use for processing transactions?

For the security and privacy of our technology, specific details about the networks used are proprietary. However, PayRio ensures that all transactions comply with current regulations and standards for the cannabis industry, avoiding networks that are not cannabis-friendly.

Will the SAFE Banking Act impact PayRio’s digital payment solution?

PayRio closely monitors legislative changes, such as the SAFE Banking Act, which could potentially allow major financial institutions to become more involved in cannabis financial services. Any changes to legislation that affect cannabis banking and payment processing will be reflected in our services to ensure continued compliance and convenience for our customers.

Hemp/Cannabis Seeds FAQ

What is a cannabis seed payment processor?

A cannabis seed payment processor, like PayRio, is a specialized financial service provider that focuses on processing payments for businesses in the cannabis seed industry. They offer tailored solutions to address the unique challenges faced by cannabis seed businesses in accepting electronic payments.

How does a cannabis seed payment processor differ from a standard payment processor?

A cannabis seed payment processor differs from a standard payment processor in that it has expertise in navigating the regulatory landscape specific to the cannabis seed industry. They have established relationships with banks and financial institutions willing to work with cannabis seed businesses, which can be challenging for standard payment processors.

Why do cannabis seed businesses require a specialized payment processor?

Cannabis seed businesses require a specialized payment processor due to the legal and regulatory restrictions surrounding the industry. Many traditional payment processors avoid working with cannabis seed businesses due to the association with cannabis. This makes it difficult for these businesses to access traditional payment solutions.

What are the benefits of a processor that specializes in high-risk payments?

Many payment aggregators like Stripe and PayPal, do not allow Hemp/CBD sales on their platforms. Even partnering with other payment service providers that do allow Hemp/CBD sales, like Square, may still leave you at the risk of getting your account terminated after review. That’s why partnering with a merchant service provider that focuses on high-risk industries is crucial to operating a successful business.

As a merchant services provider at the forefront of the cannabis industry, we know how to navigate payments here. From seed to sale, we process payments for all things cannabis. When you partner with PayRio, you also partner with our robust network of industry professionals. With the advantage of resources, merchants—like you—can get approved faster, easier, and at the most competitive rates possible!

How does PayRio handle the unique challenges of the cannabis seed industry?

PayRio handles the unique challenges of the cannabis seed industry by partnering with financial institutions that are experienced in working with cannabis seed businesses, implementing robust compliance measures to ensure adherence to applicable laws and regulations, offering specialized payment solutions tailored to the needs of cannabis seed businesses, and providing ongoing support and expertise specific to the industry.

What is interchange plus pricing?

Interchange plus pricing is the most fair and cost effective way to process transactions online. Many companies in this industry use bundled rates, which subjects your business to higher rates for certain card types. Interchange plus pricing is the better option for most businesses as it allows merchants to take advantage of fluctuating interchange rates and keeps the payment processor’s margin as low as possible.

Do you have any restrictions for cannabis seed processing?

Websites should not market their products with any of the following language:

  • The terms “THC” or “CBD” should not be referenced anywhere on the website. This includes product names,
    product categories and anticipated outcome/percentage. The only acceptable usage of the term “THC” is to
    state that all products contain less than 0.3% THC, as required by law.
  • The terms “marijuana” and “weed” are strictly prohibited. However, the term “cannabis” is acceptable.
  • References of psychoactive effects or feelings of euphoria
  • Health claims, or claims of physical, mental, or emotional wellness
    Is this a compliant solution for cannabis seeds?

    Yes, we partner with a bank who is fully on board with processing payments for hemp seeds. They are the largest sponsoring bank in the United States for CBD & Hemp transactions. We follow all rules and regulations set in place for hemp seed processing.

    What documents are required to get a cannabis seed merchant account?
    • Merchant Processing Agreement
    • Formation Documents
    • By-Laws or Operating Agreement (only required if there is more than 1 owner)
    • Voided Check or Bank Letter
    • 3 months of Business Bank Statements
    • Government ID
    What if I don’t have any processing history?

    In the case of brand new businesses, we can accept personal statements in lieu of business statements. We just need a total of 3 months worth of statements.

    Is this solution a loophole?

    No! There are no workarounds. We are offering compliant payments backed by US-based financial institutions. We support transactions for VISA, Mastercard, Discover, and AMEX.

    Do you support payment processing for clones?
    No, we can only process for products with THC percentage less than 0.3% THC. (ie. Hemp Seeds)

    Psilocybin FAQ

    What is a psilocybin payment processor?

    A psilocybin payment processor, like PayRio, is a specialized financial service provider that focuses on processing payments for businesses in the psilocybin industry. They offer tailored solutions to address the unique challenges faced by psilocybin businesses in accepting electronic payments.

    How does a psilocybin payment processor differ from a standard payment processor?

    A psilocybin payment processor differs from a standard payment processor in that it has expertise in navigating the regulatory landscape specific to the psilocybin industry. They have established relationships with banks and financial institutions willing to work with psilocybin businesses, which can be challenging for standard payment processors.

    Why do psilocybin businesses require a specialized payment processor?

    Psilocybin businesses require a specialized payment processor due to the legal and regulatory restrictions surrounding the use of psilocybin. Many traditional payment processors avoid working with psilocybin businesses due to the controlled substance nature of psilocybin. This makes it difficult for these businesses to access traditional payment solutions.

    What are the advantages of using a psilocybin payment processor?

    Using a psilocybin payment processor offers several advantages, such as the ability to accept electronic payments, increased convenience for patients, improved cash flow management, reduced security risks associated with handling cash, compliance with state and local regulations, and access to specialized support and services tailored to the psilocybin industry.

    How does PayRio handle the unique challenges of the psilocybin industry?

    PayRio handles the unique challenges of the psilocybin industry by partnering with financial institutions that are experienced in working with psilocybin businesses, implementing robust compliance measures to ensure adherence to applicable laws and regulations, offering specialized payment solutions tailored to the needs of psilocybin businesses, and providing ongoing support and expertise specific to the industry.

    Does PayRio support payment processing for psilocybin treatment centers?

    Yes, PayRio can support payment processing for in-person transactions of psilocybin. However, you must have a license & operate in a state where these transactions are approved (Oregon, Colorado). If you have processing history, we can support e-Commerce payments as well.

    Is it legal to use a psilocybin payment processor?

    The legality of using a psilocybin payment processor depends on the jurisdiction in which the psilocybin business operates. In regions where psilocybin-assisted therapy is legal, licensed psilocybin treatment centers can typically utilize a psilocybin treatment center payment processor. It is important for businesses to ensure compliance with local laws and regulations governing psilocybin payment processing.

    Can you support the sale of psilocybin in an e-Commerce environment?

    It depends. Contact a PayRio representative today to learn about our e-Commerce solutions for psilocybin.

    What should I consider when choosing a psilocybin payment processor?

    When selecting a payment processor for your psilocybin business, consider the following factors:

    Reputation, Security, Regulatory Compliance, Fee Structure, Customer Support

    Are the transaction fees higher for psilocybin payment processing?

    Transaction fees for psilocybin payment processing may be higher due to the increased risk and regulatory complexities. It’s important to discuss fee structures with your processor upfront.

    What payment options does PayRio have for psilocybin businesses?

    PayRio offers both an in-person solution and an e-Commerce solution for psilocybin businesses. Contact a PayRio representative today to learn more.

    Alternative Cannabinoids FAQ

    What is an alternative cannabinoid payment processor?

    An alternative cannabinoid payment processor, like PayRio, is a specialized financial service provider that focuses on processing payments for businesses in the alternative cannabinoid industry. They offer tailored solutions to address the unique challenges faced by these businesses in accepting electronic payments.

    How does an alternative cannabinoid payment processor differ from a standard payment processor?

    An alternative cannabinoid payment processor differs from a standard payment processor in that it has expertise in navigating the regulatory landscape specific to the alternative cannabinoid industry. They have established relationships with banks and financial institutions willing to work with businesses in this industry, which can be challenging for standard payment processors.

    Why do businesses in the alternative cannabinoid industry require a specialized payment processor?

    Businesses in the alternative cannabinoid industry require a specialized payment processor due to the legal and regulatory restrictions surrounding their products. Many traditional payment processors avoid working with businesses in this industry due to the association with cannabis-derived products. This makes it difficult for these businesses to access traditional payment solutions.

    What alternative cannabinoids can you support?

    We can support payments for many alternative cannabinoids (ie. Delta-8, Delta-10, THCA, THCV, CBG, CBN, etc.)

    How does PayRio handle the unique challenges of the alternative cannabinoid industry?

    PayRio handles the unique challenges of the alternative cannabinoid industry by partnering with financial institutions that are experienced in working with businesses in this industry, implementing robust compliance measures to ensure adherence to applicable laws and regulations, offering specialized payment solutions tailored to the needs of alternative cannabinoid businesses, and providing ongoing support and expertise specific to the industry.

    Do you have any shipping restrictions?

    Merchant must only sell and ship hemp products in compliance with local laws (State, Country, and City).

    Is this payment solution domestic?

    Yes, all payments are accepted through a domestic bank on State level. No offshore accounts required to accept payments.